Rental Terms & Policies
- All prices are subject to change without notice.
- Complete order cancellations made within the week of event will be charged 50% of the rental fee.
- No refunds on any unused rented equipment.
- A 50% non-refundable deposit on all Tent, Dance Floor, Lighting & Staging equipment is required at time of order placement.
- All rentals are on C.O.D. basis.
- All breakage, loss, and collection charges are in addition to accrued rental charges.
- Charges will also be made for lost or damaged packing containers.
- Rental rates quoted are daily or single-use rates. Low weekly and monthly rates are available.
Delivery/Pickup Information
In order to provide efficient and dependable service to all our customers, we require a 36-hour advance notice on all orders to be delivered.
Our normal delivery routes are scheduled according to when the equipment is required and the distance from our distribution center. These schedules are preplanned 3 to 5 days before the date so that we may provide the best service to everyone.
When delivery or pick-up is required on a Saturday, Sunday, Holiday, Early Morning, Late Evening, or a specific time frame we will make every effort to accommodate our customer’s special request at an appropriate charge.
Pick-ups will be made at our convenience or by special arrangement for an appropriate fee.
All deliveries and pick-ups are to a tent, garage, or ground floor only and must be in a sheltered location from the weather. There is an additional charge for either upstairs or downstairs delivery and for those deliveries requiring an elevator.
Responsibility for the equipment remains with the customer from time of delivery to time of pickup.
If equipment is unavailable for pick up, the customer agrees to pay an additional pick-up charge plus any additional rental charges accrued.
Chairs/tables will be delivered and stacked and must be re-stacked for pick up. Chairs must be returned in their transport bags. Set up and knock down service is available with prior notice and an additional charge.
Portable cooking equipment must be used in accordance with local fire regulations. We assume no responsibility for liability.
China, flatware and food service equipment must be returned rinsed and repacked properly in boxes provided or additional charges may be accessed.
AN OPEN CREDIT CARD (VISA, MASTER CARD, DISCOVER) IS REQUIRED ON ALL ORDERS.
Our normal delivery routes are scheduled according to when the equipment is required and the distance from our distribution center. These schedules are preplanned 3 to 5 days before the date so that we may provide the best service to everyone.
When delivery or pick-up is required on a Saturday, Sunday, Holiday, Early Morning, Late Evening, or a specific time frame we will make every effort to accommodate our customer’s special request at an appropriate charge.
Pick-ups will be made at our convenience or by special arrangement for an appropriate fee.
All deliveries and pick-ups are to a tent, garage, or ground floor only and must be in a sheltered location from the weather. There is an additional charge for either upstairs or downstairs delivery and for those deliveries requiring an elevator.
Responsibility for the equipment remains with the customer from time of delivery to time of pickup.
If equipment is unavailable for pick up, the customer agrees to pay an additional pick-up charge plus any additional rental charges accrued.
Chairs/tables will be delivered and stacked and must be re-stacked for pick up. Chairs must be returned in their transport bags. Set up and knock down service is available with prior notice and an additional charge.
Portable cooking equipment must be used in accordance with local fire regulations. We assume no responsibility for liability.
China, flatware and food service equipment must be returned rinsed and repacked properly in boxes provided or additional charges may be accessed.
AN OPEN CREDIT CARD (VISA, MASTER CARD, DISCOVER) IS REQUIRED ON ALL ORDERS.